Shipping policy
Processing Time
- Order Processing: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Order Tracking
- Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier's website.
Shipping Issues
- Lost or Damaged Packages: If your package is lost or damaged during transit, please contact our customer service team at pledgebeautyinfo@gmail.com within 14 days of the estimated delivery date. We will work with the carrier to resolve the issue.